Safe pet breakaway cat collars for free#

If you experience breakage as a result of a hardware or craftsmanship defect within the 60 days warranty period, you may return the item to us for repair or replacement* at no extra cost. Wear and tear is excluded from this warranty. We guarantee all of our items for a period of 60 days from purchase for hardware defects or craftsmanship defects only. Returned items must be in new, unused, resalable condition to be eligible for refund, partial or full.This is fully dependent upon your financial institution, contact them with questions or concerns. It may take 3-5 business days for funds to appear on your account/statement. You should receive an e-mail notification of your refund. Refunds are processed once returned items are received at our shop, inspected, and approved.Many customers prefer to place a new order immediately so that we can begin making their items while awaiting their returned item. Exchanges are simplified by issuing refunds so the customer may place a new order.This may include issuing a pre-paid return label so that you can return the incorrect item to us while we re-ship the correct item. If we sent the wrong item, we will work to correct the mistake promptly.*Delivery date will be determined by the USPS timestamp of delivery to the address on the order. Returns must be received within 14 days of delivery* to be eligible for refund or exchange.

Safe pet breakaway cat collars for free#

Orders which qualified for free shipping will be refunded minus actual shipping & handling costs. Any refunds given EXCLUDE original shipping & handling costs.Harness exchanges will not be charged restocking fees.

ALL HARNESSES will incur a 25% restocking fee upon return.

Custom sizes, personalized items, or sale/clearance items may not be eligible for return or may be subject to the restocking fee mentioned above.

Rarely, returns of certain items may incur up to a 25% restocking fee.

Items shipped back without prior authorization will be considered forfeited and subject to resale or disposal without notice or refund. You must contact us PRIOR to returning an item.